Frequently Asked Questions

We ship orders across India. Orders are usually delivered within 3–7 business days, depending on the delivery location. Delivery may take a little longer for remote areas or during busy periods. Once your order is shipped, tracking details will be shared with you.

We accept secure online payments through the payment options available at checkout. You can choose your preferred payment method and complete your order safely through our website.

If you wish to return an eligible product, please contact us within the specified return period after receiving your order. For any return or damage claim, an unboxing video is mandatory. Please record a clear, continuous opening-pack video from the time the package is received, before opening or using the product. Share the unboxing video along with your order details and the reason for the return. The product must be unused, unworn, and in its original condition with all tags and packaging intact. Once the returned product is received and inspected, the refund or replacement will be processed as per our return policy.

Once your return is received and approved after inspection, the refund will be initiated to your original payment method. Refunds are generally processed within 5–7 business days after the return is approved. The actual time taken for the amount to reflect in your bank account or payment method may vary depending on the payment provider or bank.
This is a reasonable way to state the timeline while making it clear that the 5–7 business days starts after return approval, not from the date the customer requests a return. Indian e-commerce rules require clear information about return and refund terms; they do not set one universal refund duration for every online store.

Once your order is shipped, we will share the tracking details with you. You can use the tracking information to check the current status of your shipment.

If your order has not been delivered within the expected delivery period, please contact our customer support team with your order number and tracking details. We will check the shipment status and assist you.

Please record a clear, continuous unboxing video from the time you receive the package, before opening or using the product. If the package or product is damaged, contact us as soon as possible with your order details and unboxing video so that our team can review the issue and assist you according to our return and replacement policy.

Cash on Delivery (COD) is available only for eligible locations and products, subject to the options shown at checkout. Availability may vary based on courier service coverage.

Please contact us as soon as possible if you need to change your delivery address. Address changes can only be made before the order is dispatched, subject to confirmation by our team.