Refund & Return Policy

At MrsMuraari Collections, we take immense pride in the craftsmanship, authenticity, and quality of our ethnic wear, sarees, jewellery, and lifestyle collections. Each item undergoes strict quality inspection before being carefully packed and dispatched.

Because our collections include handcrafted, delicate textiles and intimate personal-wear accessories, we maintain a clear and specific return policy. We encourage all customers to carefully review the terms below prior to placing an order.

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1 Return Eligibility

Returns are accepted exclusively for products that are defective, physically damaged upon delivery, or incorrectly delivered, subject to formal verification.

• The issue must be reported within the mandatory reporting timeframes outlined in this policy.
• The product must be completely unused, unwashed, unworn, unstained, and free of perfume, fragrance, or alterations.
• All original product tags, security tags, polybags, boxes, and accessories must remain intact and attached in their original condition.
• The customer must provide their Order Number, registered contact details, and clear photographic and unboxing video evidence demonstrating the defect or discrepancy.
• Prior Return Approval is mandatory. Any parcel sent back without prior written authorization from MrsMuraari Collections customer support will not be accepted or refunded.

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2 Damaged, Defective or Incorrect Products

To assist in swift carrier and warehouse verification, customers are requested to provide:

• Unboxing Video: A continuous unboxing video showing the sealed parcel and courier shipping label before opening, the complete opening process, and the specific defect, transit damage, or incorrect product received.
• Photographs: Clear, focused photos showing the defective area, the outer packaging box, and the shipping label.
• Order Details: Your order ID and registered contact details.

Our verification team will review your submission and communicate the next steps. Reporting an issue does not automatically guarantee return approval; all claims are subject to physical or photographic verification.

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3 Return Request Period

• 5-Day Return Window: Formal return requests for defective or incorrectly delivered merchandise must be submitted within 5 calendar days from the date of delivery.
• Delivery Date Calculation: The 5-day window begins from the official delivery date recorded by our logistics partner's tracking system.
• Reporting Distinction: While physical damage in transit and incorrect item dispatches must be initially reported within 48 hours of delivery to establish courier liability, customers have up to 5 days from delivery to complete their formal claim and return authorization submission.
• Return requests submitted after 5 days from delivery cannot be accepted under any circumstances.

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4 Non-Returnable Products & No-Exchange Policy

In strict compliance with our policy and Google Merchant Center standards:

• Defective Items Only: Returns for change of mind, personal preference, subjective expectations, or incorrect self-selection of size or colour are strictly not accepted.
• No Exchanges: We do not offer product, size, design, or colour exchanges under any circumstances.
• Intimate & Pierced Jewellery: Earrings, pierced jewellery, and intimate personal-use accessories cannot be returned due to hygiene and health regulations.
• Customized Items: Made-to-order, customized, or altered garments are strictly non-returnable.
• Handcrafted Variations: Minor variations in weave, texture, embroidery, or dye shades are natural characteristics of authentic handlooms and craftsmanship and are not classified as defects.

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5 Refund Processing

• Inspection & Verification: Refunds are considered and processed only after the returned parcel has arrived at our facility and passes physical quality inspection.
• Original Payment Method: For prepaid orders (Credit/Debit Card, Net Banking, UPI, Wallets), approved refunds are credited back to the original payment source. For Cash on Delivery (COD) orders, refunds are processed via secure NEFT/IMPS bank transfer upon receipt of customer-verified bank details.
• Processing Duration: Once approved after inspection, refunds are processed within 7 to 10 business days. The actual crediting timeframe depends on your banking institution.
• Rejection: If a returned item shows signs of wear, washing, alteration, or post-delivery damage, the return will be rejected and the product will be returned to the customer.

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6 Return Shipping Charges & Destination Address

• Arrangements Upon Review: Once your return request is evaluated, our customer support team will inform you of the applicable return shipping arrangements (e.g. reverse pickup scheduling or approved self-ship instructions).
• Return Destination Address: All authorized returns must be addressed and shipped strictly to our verified returns facility:
  MrsMuraari Collections — Returns & Verification Department
  Kukatpally, Hyderabad, Telangana – 500072, India
  Customer Care: +91 9182118419 • support@mrsmuraari.com
• Prior Authorization Mandatory: Do not dispatch any parcel through postal or courier services without prior written return approval and return reference details from our support team. Parcels sent without prior authorization cannot be accepted or refunded.

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7 How to Request a Return

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8 Contact Us

If you have any questions regarding this policy or need assistance with an order, please contact our customer care team:

You can also submit an inquiry online via our Contact Us Page. Operating hours: Monday – Sunday, 10:00 AM – 8:00 PM IST.