Frequently Asked Questions
Quick answers for jewellery orders, payment, shipping, and product support.
How is jewellery delivered?
Eligible orders include tracked, insured delivery. Metro deliveries usually arrive in 2-3 business days, while other regions may take 4-6 business days.
Are products hallmarked?
The catalog is designed around hallmark-led jewellery selection. Add product-specific purity, certificate, and material notes through the admin product description.
How does sandbox card payment work?
The card option is for demo checkout only. It records the order workflow without collecting real card details or processing a real charge.
Can I return or exchange an order?
Use the contact page with your order ID. The support team can guide eligible exchange, return, or service steps based on product condition and order status.
Where is the admin panel?
The admin panel is available at http://localhost/eco/admin/dashboard for admin users.
Password: admin123