Refund & Return Policy
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Welcome to MrsMuraari Collections.
We strive to provide quality jewellery, clothing, accessories, and fashion products to our customers. Please read our refund and return policy carefully before making a purchase.
Return Eligibility
• Returns must be requested within 7 days of delivery.
• Products must be unused, unwashed, and in their original condition with tags and packaging intact.
• Products showing signs of use, damage, alteration, or missing tags will not be eligible for return.
Non-Returnable Items
• Earrings and certain personal-use accessories.
• Customized or made-to-order products.
• Products marked as non-returnable on the product page.
Damaged or Incorrect Products
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with photos and order details.
Refund Process
Once the returned product is received and inspected, eligible refunds will be processed to the original payment method within 7–10 business days.
Return Shipping
Customers may be required to bear return shipping charges unless the return is due to a damaged, defective, or incorrect product sent by us.
Contact Us
For return or refund requests, please contact us through our Contact Us page or email us at your registered support email address.